“The box was empty.”
The video shows each item going in and the seal going on, with the date and time stamped on every frame.
One claim can wipe out the margin on a hundred orders.
Fake returns, RTO and courier disputes: without proof it is your word against the customer's, and marketplaces often side with the customer. A packing video settles it.
“You sent the wrong model.”
The packer shows the product to the camera and scans its serial number. Both are saved with the order.
“The charger was missing.”
Every line of the order is ticked off on camera, so you can point to the exact second each part went in.
Video proof for marketplace claims
Packing videos and return opening videos, tied to the order ID and AWB: the evidence marketplaces ask for on wrong, damaged and empty-box returns.
Four steps. The packer only does the first two.
Everything after the Stop button happens on its own.
-
01 · SCAN
Scan the order
We pull the latest order and its items from your own system. Cancelled or on-hold orders are stopped at the desk.
-
02 · RECORD
Pack on camera
Tick each item as it goes in, scan serials, note the seal number and weight. Date, time and packer are burned into the video.
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03 · SEAL
Sealed and stored
The video gets a digital fingerprint and goes into locked storage. No one, including us, can edit or delete it before its time is up.
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04 · SHARE
Share when a claim comes
Find the order, send your customer a private link, or download a claim pack PDF for the courier or marketplace.
Northwind Audio
Your order was packed on camera
- Order
- SO-24817
- Packed
- 28 Sep, 10:42 IST
- Seal no.
- SL-448120
Your customer sees your brand, not ours.
A customer who watches their own order being packed has little left to argue. We email them a private link, or you copy it into WhatsApp. It works for B2B clients on the move too.
- Your logo and colours on the page they open.
- A code sent to their email before the video plays, so a forwarded link is useless.
- Watch only, no download. The link expires after 7, 15 or 30 days, and serial numbers are partly hidden.
- You know when they watch. Every view is logged, and your system can get a webhook.
- A claim pack PDF for couriers and marketplaces: checklist, serials, seal, weight, who packed and approved it, the fingerprint and a QR code to the video.
Made for the packing floor, checked from the office.
Big buttons, little training
Use a phone on a stand, a laptop webcam, or a desk PC with an overhead USB camera and a barcode scanner that types straight into the form.
Watch and approve
A review queue of new videos. Approve good ones, flag the rest with a reason, and catch packing mistakes before the courier arrives.
Find any order in seconds
Search by order, customer, packer or date. Every view, share and download is written to an activity log.
FOR YOUR TECH TEAM
Plugs into the order system you already run.
- We read your orders. Give us one endpoint and a key, or push orders to us. Every scan fetches the latest copy, so edits and cancellations are caught before packing.
- We tell you when it's packed. Signed webhooks when packing starts, when a video is ready, approved or flagged, when a customer watches it, and before it expires. Retried for hours if you're down.
- You pull what you need. A REST API with scoped keys for videos, share links and claim packs.
POST your-oms.in/hooks/dispatchoX-Dispatcho-Signature
{
"id": "5f0c…",
"type": "video.ready",
"created_at": "2026-09-28T05:13:52Z",
"data": {
"order_number": "SO-24817",
"verified": true,
"sha256": "9f3c0b…a71e",
"duration_ms": 102400,
"retention_until": "2026-12-27",
"app_url": "https://dispatcho.in/app/videos/…"
}
}
Evidence only counts if it can't be changed.
Fingerprinted
Each video gets a SHA-256 fingerprint. The viewer and claim pack show that it still matches.
Locked storage
Videos sit in write-once storage. They can't be edited or deleted until the retention period ends.
Kept as long as you need
Choose 30, 45, 90 or 120 days to match your return window. After that they are deleted for good.
Verified, or clearly not
Recorded in DispatchO means Verified. Videos uploaded from another camera are kept too, marked Unverified.
Built for
Jewellery and luxury
Electronics and mobiles
D2C brands
B2B distributors and exporters
3PLs
Pay for the orders you protect.
Plans count orders packed, not videos: re-pack an order and it still counts once. Every plan has every feature and unlimited packing desks, phones and users. Prices in INR. No GST is charged today; if GST applies later, we'll add it to invoices with 30 days' notice. Pay yearly and get 2 months free.
Protect your shipments free for 30 days
Up to 200 orders on your own packing desk, with help connecting your order system.
No card needed.
Start your free pilot
Lite
For small sellers getting started
₹499 / month
or ₹4,990 a year, 2 months free
- Up to 300 orders a month protected
- ₹2 per order after that
- Videos kept 30 days
Starter
For growing D2C brands
₹1,499 / month
or ₹14,990 a year, 2 months free
- Up to 1,500 orders a month protected
- ₹1 per order after that
- Videos kept 45 days
Growth
For busy warehouses and marketplaces
₹3,499 / month
or ₹34,990 a year, 2 months free
- Up to 5,000 orders a month protected
- ₹0.75 per order after that
- Videos kept 90 days
Pro
For high-volume brands and 3PLs
₹7,999 / month
or ₹79,990 a year, 2 months free
- Up to 15,000 orders a month protected
- ₹0.50 per order after that
- Videos kept 120 days
Every plan includes
- Scan check that blocks cancelled and on-hold orders
- Sealed, tamper-proof videos with a digital fingerprint
- Private customer link, opened with an emailed code
- Claim-pack PDF for couriers and marketplaces
- Review queue, search by order, AWB, invoice or serial
- Order system connection, API and webhooks
- Unlimited packing desks, phones and users
- Return and re-ship videos included (fair use: up to half your monthly orders)
- Recording never stops at your limit
One prevented false claim on a ₹20,000 order pays for a year of Starter. Packing more than 15,000 orders a month, or a 3PL packing for many brands? Talk to us about a custom plan.
Questions sellers ask first
What camera do I need?
Any phone with a browser, a laptop webcam, or a USB camera on a stand over the packing desk. Nothing to install.
Does my customer need an account?
No. They open the link, type the code we email them, and watch.
We don't have an order API. Can we still use it?
Yes. Your tech team can push orders to our API instead. During the pilot we help set up whichever is easier.
Does it work for Amazon, Flipkart, Meesho and Myntra claims?
Yes. Marketplaces decide wrong-item, damaged and empty-box claims on evidence. DispatchO records the packing and the return opening for each order, stamped with the order ID and AWB, sealed so they can't be edited, ready to download and attach to your claim.
What happens when retention ends?
We warn you three days before, then the video is deleted for good. Download the claim pack first if a case is still open.
Start a pilot at one packing desk.
Tell us what you ship. We'll reply within one working day and set you up on your own orders.
- A short call to understand your packing flow
- We connect your order system
- Your packers start recording the same day
Or email [email protected]
Thanks, we've got it.
We'll email you within one working day to set up your pilot.