Flipkart SPF claims: the packing video evidence to keep for every order

Flipkart's Seller Protection Fund (SPF) can pay you back when a return comes back damaged, swapped, missing parts, or empty. It is not automatic: each case is reviewed, and claims without clear evidence are routinely rejected. The sellers who recover the most money treat evidence as part of packing, not something to find after a claim goes wrong.

Flipkart changes claim windows, eligible reasons and evidence rules from time to time. Check the window shown for the case in Seller Hub before you file, and note the date the return reached you.

What reviewers want to see

A Flipkart claim is a comparison: what you dispatched against what came back. You need proof of both.

Proof of dispatch (your packing video):

• The correct product, clearly visible, with its SKU or FSN, and the serial number or IMEI for electronics.
• Accessories and parts going into the box one by one.
• The barcode being scanned and the shipping label being applied.
• The parcel being sealed, ideally with tamper tape.
• The date and time on the video, and the order details, so the reviewer can match it to the order.

Proof of what came back:

• Photos of the unopened return parcel and its label, before you open it.
• Better still, a video of the return being opened in one take.
• Photos of the product received, the damage close up, and any serial number that doesn't match.

Where claims go wrong

• No packing proof for that order. A general warehouse CCTV recording shows activity, not which parcel had which product.
• Late filing. The window is short and counted from when the return reached you.
• Edited or partial clips. Anything that looks cut gives a reason to reject.
• Details that don't match across the invoice, label, photos and claim form.

A routine that keeps you claim-ready

1. Record every order at packing, from the empty box to the sealed, labelled parcel.
2. For phones, laptops and other serialised items, show the serial or IMEI on camera.
3. Weigh each parcel and note the weight.
4. Keep returns sealed until they reach a desk with a camera, then record the opening.
5. File the claim in Seller Hub the same day, with the packing clip, the return clip and the photos.
6. Keep videos at least as long as you might need them: returns and disputes can surface weeks after dispatch.

How DispatchO helps

DispatchO is a packing video app (a VMS) for Indian sellers. It runs in the browser on a phone or a packing-desk PC with a USB camera and barcode scanner.

• Scan, record, done. The packer scans the order label and records. Every frame is stamped with your company, order number, AWB, date, time and packer.
• Items and serials on camera. The packer ticks off each item and scans serial numbers; they are saved with the order.
• Returns linked to the order. Scan a return label and the opening video sits next to the packing video of the same order.
• Tamper-proof. Each video gets a fingerprint and goes into locked storage, so it can't be edited or deleted early.
• Claim pack in one click: packing and return videos, photos, items, serials, seal number and weight in a single PDF with links.

Start a free 30-day pilot at one packing desk.

Flipkart is a trademark of its owner. DispatchO isn't affiliated with Flipkart. Claim rules change; the current guidance in Seller Hub is the one that applies.