This policy applies to DispatchO plans bought from DispatchO. DispatchO is a subscription software service; nothing is shipped.
Free pilot
The 30-day pilot is free and needs no card, so there is nothing to refund. If you decide not to continue, just tell us or let the pilot end.
Cancelling a monthly plan
- You can cancel at any time by emailing [email protected] from your account's owner or admin email address, or from the app's settings when that option is available.
- Cancellation takes effect at the end of the month you have already paid for. You keep full access until then.
- We do not refund part-months.
Cancelling a yearly plan
- If you cancel within 14 days of your first yearly payment, we refund the full amount, less any charges for videos recorded above your allowance.
- After 14 days, yearly plans are not refundable. Your plan stays active until the end of the paid year.
Extra videos
Videos recorded above your plan's monthly allowance are charged at your plan's per-video rate. These charges are for use already made and are not refundable.
Changing plans
- Upgrading takes effect straight away. We charge the difference for the rest of the current billing period.
- Downgrading takes effect at the start of your next billing period.
- A lower plan's shorter retention applies only to videos recorded after the change. Videos already recorded keep the retention they were recorded with.
Charges made in error
If you were charged twice or charged the wrong amount, write to [email protected] within 30 days of the charge. Once we confirm the error, we refund it in full.
How refunds are paid
Approved refunds are made to the original payment method within 7 working days of approval. Your bank or card provider may take a few more days to show the money in your account. GST on refunded amounts is adjusted through a credit note.
After cancellation
When your plan ends, recording and sharing stop. Videos already recorded stay locked in storage until their retention period ends, then are deleted. For 30 days after your plan ends you can ask us for claim packs or exports.
Contact
Questions about billing or refunds: [email protected], Monday to Saturday, 10:00 to 18:00 IST, except public holidays.